Manager Customer Success data - Ethique

IQVIA · Paris, France

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CommercialFull-timeCompany career page

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Role summary

This role leads a customer success team focused on ethical data solutions within IQVIA's Data & Tech division. The manager oversees team operations, client satisfaction, and data quality while collaborating with sales and product teams to drive business growth and identify expansion opportunities for existing accounts.

What they're looking for

Master's degree in business, engineering, science or equivalent
Minimum 5 years in Customer Success, Client Services, Data or Consulting with management experience
Pharmaceutical industry experience
Data, analytics, market research or BI solutions environment experience preferred
Team leadership and management capabilities
Fluent English written and oral communication
BI tools and data visualization knowledge

What you'll be doing

Lead operational, managerial and strategic oversight of Ethics-focused Customer Success Data team
Ensure client satisfaction, retention and development while managing data deliverables quality and compliance
Serve as strategic contact for Ethics data clients and associated Business Intelligence solutions
Manage client subscriptions portfolio, renewals and scope evolution; conduct service reviews
Coach and develop team competencies in data, industry expertise and client relations; escalate complex situations

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Date posted30 days ago

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