Manager- Customer Service & Order Management

Thermo Fisher Scientific · Mahārāshtra, India

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Role summary

Thermo Fisher Scientific seeks a manager to strengthen supply chain operations across customer service, order processing, demand planning, and digital transformation. The role combines operational leadership with cross-functional project ownership to improve customer experience, inventory optimization, and supply chain performance.

What they're looking for

MBA or graduate degree, preferably with engineering background
5-7 years of work experience in supply chain or operations
Expertise in supply chain KPIs (OTIF, inventory management, forecast accuracy)
Experience managing multiple stakeholders across sales, procurement, and manufacturing
Demonstrated ability to lead digital transformation, automation, and AI/RPA initiatives

What you'll be doing

Drive critical supply chain metrics including order fulfillment, inventory optimization, and on-time delivery
Oversee customer order execution and demand-supply alignment across the organization
Lead cross-functional projects and transformation initiatives focused on process improvement and automation
Manage and influence stakeholders across sales, product management, procurement, warehousing, and IT
Accelerate digital transformation through AI, analytics, and workflow automation to improve productivity

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Date posted4 days ago

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