Manager, Clinical Operations
iRhythm Technologies · San Francisco, CA
Clinical OperationsFull-time$131k–$170kCompany career page
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Role summary
iRhythm Technologies seeks an experienced Clinical Operations Manager to oversee daily operations of a 20-25 person service team in San Francisco. The role focuses on performance optimization, compliance, and continuous improvement in a high-volume clinical environment.
What they're looking for
- 4+ years management experience in operations, medical device, healthcare services, or clinical settings
- Proven ability to lead large teams and manage high-volume operations
- Expertise with KPIs, performance metrics, and workflow automation tools
- Knowledge of state and federal healthcare regulations and compliance requirements
- Strong cross-functional communication and customer service management skills
- Experience with escalation and recovery processes in service environments
What you'll be doing
- Oversee daily operations and performance standards for 20-25 non-exempt staff members
- Track staff performance metrics and implement process improvements to meet quality and efficiency goals
- Manage customer service escalations and recovery processes in high-volume environments
- Ensure FDA compliance and adherence to company policies across clinical operations
- Coordinate staff training and development initiatives with clinical teams to maintain performance standards
Privacy & handoff
This role links to iRhythm Technologies's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.