Manager, Benefits Operations- USA & Puerto Rico
Amgen · Hyderabad, India
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Role summary
This role leads benefits operations for US and Puerto Rico locations, overseeing program delivery, vendor management, and operational excellence across a large organization. The manager will direct a team of benefits professionals, manage renewals and implementations, and drive continuous improvement through technology and process optimization. Requires 10+ years in benefits operations within mid-sized or large organizations, with experience leading teams.
What they're looking for
- Bachelor's degree or equivalent professional experience
- 10+ years managing employee benefits operations in large or mid-sized organizations
- Proven experience leading and developing benefits teams
- Understanding of US benefits landscape including health, retirement, and insurance programs
- Experience with benefits and HR systems such as Workday or ServiceNow
- Strong vendor and stakeholder management experience
- Data-driven decision-making and analytical capabilities
What you'll be doing
- Lead end-to-end benefits operations for US and Puerto Rico with focus on compliance and employee experience
- Manage annual renewals, vendor transitions, and new program implementations across complex environments
- Oversee vendor relationships and performance to ensure accountability and service quality
- Drive process improvements through automation, standardization, and continuous improvement initiatives
- Lead and develop benefits operations team while fostering high-performance culture
Privacy & handoff
This role links to Amgen's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.