Lead IT Specialist
IQVIA · Irving, TX
The apply link worked recently (not employer-confirmed).
Role summary
This on-site position in Irving, TX involves providing advanced technical support and senior guidance within the IT department. The Lead IT Specialist resolves complex infrastructure issues, mentors staff, and manages client interactions across workstations, servers, networks, and applications in a clinical setting. Requires a bachelor's degree in IT, 5 years of help desk experience, IT management background, and healthcare systems expertise including HIPAA compliance.
What they're looking for
- Bachelor's degree in Information Technology or related field
- 5+ years Help Desk or similar technical support experience
- IT management experience required
- Windows workstation repair, maintenance, and deployment skills
- Active Directory account creation and management expertise
- Healthcare systems support including EMR and imaging systems knowledge
- HIPAA, CFR Part 11, and GDPR compliance familiarity
What you'll be doing
- Receive, respond to, and resolve IT support tickets via phone, email, and remote/onsite interactions
- Install, configure, and maintain software on desktops, laptops, and mobile devices
- Perform hardware setup, network configuration, and troubleshoot connectivity issues
- Coordinate team activities, mentor IT staff, and assist with workload prioritization and escalations
- Maintain vendor relationships, IT asset inventory, and documentation of policies and procedures
Privacy & handoff
This role links to IQVIA's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.