Italian Medical Information Customer Experience Specialist (Temporary 6M)
Pfizer · Madrid, Spain +2 more
Medical AffairsFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
A temporary 6-month medical information specialist role supporting healthcare professionals and patients in Italian-speaking markets. The position involves responding to medical inquiries across multiple channels, documenting interactions, and supporting content management activities within regulatory compliance frameworks.
What they're looking for
- Degree in life science or healthcare field
- 1–2 years medical information or relevant work experience preferred
- Fluent Italian (C2, native speaker) and English
- Strong oral and written communication skills
- Customer service experience preferred
- Pharmacy degree preferred
- Understanding of regulatory and compliance issues in medical function
What you'll be doing
- Manage and respond to medical inquiries from healthcare professionals and patients via phone, email, webforms, live chat, and postal mail
- Document inquiries and responses according to SOPs, work instructions, and regulatory guidelines
- Identify and report adverse events and product quality complaints within required timelines
- Support therapeutic area teams with escalation management and second-line content activities
- Support process improvement initiatives and represent medical information in country office activities
Privacy & handoff
This role links to Pfizer's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.