Head of Professional Services, EMEA

Benchling · Zurich, Switzerland

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Role summary

Benchling seeks a Head of Professional Services for EMEA to lead service delivery, team growth, and commercial performance across Europe. The role combines strategic oversight of implementation engagements with hands-on leadership of a distributed consulting team and partnership management.

What they're looking for

Proven leadership of professional services or consulting teams in enterprise software environments
Experience managing complex, regulated implementations in life sciences or biotech
Track record of building and scaling distributed teams across multiple geographies
Strong financial acumen with ability to forecast capacity, revenue, and staffing
Experience partnering with systems integrators and managing external delivery partners
Demonstrated ability to manage executive-level client relationships in pharma or biotech

What you'll be doing

Oversee end-to-end delivery quality, timelines, and performance for EMEA professional services engagements
Lead, hire, and develop a distributed team of implementation consultants and specialists across Europe
Manage relationships with systems integrator partners and determine build vs. partner delivery strategy
Own SOW scoping, staffing forecasts, and financial performance for EMEA services business
Represent professional services in executive business reviews with enterprise pharma and biotech clients

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Date posted4 days ago

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