Head of Professional Services, EMEA

Benchling · London, UK

RoleLantern checked active

CommercialCompany career page

RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.

Role summary

Benchling seeks a Head of Professional Services for EMEA to lead the regional services organization supporting biotech R&D deployments. The role combines strategic oversight of delivery quality, team leadership across distributed European locations, partner management, and commercial responsibility for professional services revenue.

What they're looking for

Leadership experience managing distributed professional services or consulting teams
Track record scaling service delivery operations in enterprise software or life sciences
Commercial acumen including SOW scoping, forecasting, and financial performance management
Experience managing systems integrators and external delivery partners
Expertise in complex, regulated software implementations in regulated environments
Executive relationship management skills with pharma and biotech stakeholders

What you'll be doing

Own delivery quality, timelines, and performance across all EMEA professional services engagements
Lead, grow, and retain distributed implementation team across European locations including Zurich and London
Manage SOW scoping, staffing forecasts, and financial performance for EMEA services business
Oversee systems integrator partnerships and determine build versus buy capacity decisions
Represent professional services in executive reviews and build relationships with enterprise biotech clients

Privacy & handoff

This role links to Benchling's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.

What RoleLantern checked

This role is listed from an approved source. RoleLantern checks that the application link is live and how recently the role appeared — the employer has not confirmed it directly on RoleLantern.

RoleLantern checked active

RoleLantern checkedNeeds clarity

Date posted4 days ago

Last source checkToday

Salary listedNeeds clarity

Location clearClear

Something look off? Let us know and we may ask the employer to verify it.

See how you match this role

Upload your CV to see which of this role's requirements your background supports, where there may be gaps, and what needs clarification. Private by default — we never sell your CV.

See my match