Gestor de Operações de Navegação do Paciente
IQVIA · São Paulo, Brazil
OtherFull-timeCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
IQVIA seeks an operations manager to lead patient navigator team in São Paulo, overseeing service quality, team development, performance monitoring, and compliance with healthcare protocols. The role requires frequent travel and personal vehicle use.
What they're looking for
- Bachelor's degree, preferably in healthcare or related field
- Demonstrated experience leading and developing teams
- Background in patient navigation, support, or care coordination operations
- Knowledge of public and private healthcare systems
- Expertise with rare diseases and patient care journeys
- Experience managing performance indicators and process improvement
- Valid driver's license, personal vehicle, and active insurance
What you'll be doing
- Manage and develop the patient navigator team
- Monitor performance, quality, and productivity metrics with corrective action planning
- Escalate critical situations and operational deviations
- Ensure data integrity and compliance with quality and information security policies
- Lead continuous improvement initiatives and deliver management reports
Privacy & handoff
This role links to IQVIA's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.