Gestionnaire de Cas/Bilingual Caseworker
Cencora · Quebec, Canada
Medical AffairsRemoteFull timeCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Cencora seeks a bilingual caseworker to provide first-line support for patient, provider, and human resources inquiries through their Innomar Strategies division. The role involves managing cases, resolving requests, and escalating complex issues while maintaining accurate documentation and customer communication.
What they're looking for
- Minimum one year of customer service experience
- Bilingual proficiency in French and English
- Associate's degree or equivalent combination of education and experience
- Strong multitasking and attention to detail capabilities
- Proficiency with Microsoft Word, Excel, and Outlook
- Excellent problem-solving and interpersonal skills
- Experience in medical or pharmaceutical field preferred
What you'll be doing
- Serve as first point of contact for calls, emails, and requests from associates, managers, and dependents
- Log inquiries and requests, document resolutions, and update records using case management tools
- Follow up with clients and conduct additional research as needed to resolve issues
- Provide accurate responses to routine human resources, system, and policy questions
- Escalate complex cases to appropriate level-two specialists or level-three center of excellence representatives
Privacy & handoff
This role links to Cencora's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.