Full time CAS
Thermo Fisher Scientific · Morrisville, NC
OtherFull timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Thermo Fisher Scientific seeks a Customer Service Representative I to handle order management, resolve customer inquiries, and maintain service standards across multiple communication channels. The role supports the company's mission of enabling customers to advance scientific research and healthcare while processing transactions accurately and efficiently.
What they're looking for
- Call center experience preferred; no prior experience required
- Excellent verbal and written communication skills with strong attention to detail
- Proficiency in Microsoft Office and ability to learn multiple computer systems
- Strong problem-solving abilities and customer-centric approach
- Demonstrated multitasking and prioritization capabilities
- High-accuracy data entry skills and professional phone etiquette
- Ability to meet performance metrics and service level agreements
What you'll be doing
- Process customer orders accurately and efficiently while maintaining high service standards
- Resolve customer inquiries and provide support across multiple communication channels
- Communicate proactively with customers regarding orders and service updates
- Meet assigned performance metrics and service level agreements consistently
- Collaborate with internal teams while managing independent responsibilities
Privacy & handoff
This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.