Field Service Engineer (Enterprise service Asset performance management)

Agilent · Japan

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Field & Technical ServiceRemoteFull-timeCompany career page

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Role summary

This role provides on-site field service support for Agilent and multi-vendor systems, including installation, maintenance, and troubleshooting of hardware, software, and network solutions. The engineer diagnoses performance issues, ensures customer satisfaction through preventive maintenance guidance, and collaborates with internal teams to deliver integrated solutions. A bachelor's degree and 4+ years of relevant experience are required; position is based in Japan with remote options and requires 100% travel.

What they're looking for

Bachelor's or Master's degree in relevant field
At least 4+ years of field service or technical support experience
Post-graduate certification or license may be required
Knowledge of hardware, software, networking, and operating systems installation
Ability to diagnose and resolve multi-vendor system performance issues
Pass customer and vendor credentialing requirements for site access

What you'll be doing

Install, optimize, and configure hardware, software, and network products at customer sites
Diagnose and resolve product performance problems and perform maintenance and repair services
Advise customers on preventive maintenance and system configurations to prevent business interruption
Deliver fully integrated solutions including peripherals, communications, and applications software
Escalate technical issues internally and collaborate with support, sales, marketing, and R&D teams

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Date posted43 days ago

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