Field Service Engineer (Diagnostics / Lab Automation)

Abbott · Morgantown, WV

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DiagnosticsFull-timeCompany career page

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Role summary

Abbott seeks a Field Service Engineer to provide technical support and customer account management for diagnostics lab automation systems in the Morgantown, West Virginia area. The role combines proactive equipment maintenance, troubleshooting, customer training, and revenue growth responsibilities across assigned accounts.

What they're looking for

Associate's degree or equivalent professional experience
2 years of experience with laboratory instrumentation
2 years of customer-facing experience
Current residence in Morgantown, West Virginia area
Willingness to travel approximately 25% of the time

What you'll be doing

Deliver Level I and Level II technical support via phone and on-site visits for hardware, software, and reagent issues
Perform troubleshooting and root-cause analysis using standardized diagnostic tools and concepts
Conduct customer training sessions on analyzer operation, maintenance, and assay protocols
Document customer complaints, service actions, and quality system improvements accurately
Manage assigned account relationships, coordinate service scheduling, and drive revenue expansion opportunities

Compensation$26.50–$53.00/hour

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Date posted1 day ago

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