Field Assurance Technician III
Merit Medical · South Jordan, UT
Field & Technical ServiceFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Field Assurance Technician III handles customer service and technical support for medical device quality issues. The role involves managing product complaints, processing returned devices, coordinating with internal departments, and maintaining compliance documentation in a warehouse environment.
What they're looking for
- High school diploma with seven years related experience, or associate's degree with five years experience
- Bachelor's degree with three years related experience
- Strong attention to detail and accuracy in documentation
- Excellent customer service and technical problem-solving abilities
- Proficiency with spreadsheets, databases, and standard office software
- Strong written and verbal communication skills
What you'll be doing
- Answer customer and sales calls regarding product quality concerns and provide resolution support
- Manage returned devices, record data, and perform equipment adjustments in warehouse setting
- Coordinate with Quality and Engineering departments on complex product complaints
- Extract, process, and present engineering data from various reports and quality records
- Support MDR regulatory processes and maintain nonconformance documentation for closure
Privacy & handoff
This role links to Merit Medical's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.