Director, EMEA Professional Services | Luma

Dotmatics · Remote

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Role summary

Dotmatics seeks a Director of EMEA Professional Services to lead regional delivery operations across the scientific software portfolio. This regional business leadership role combines accountability for services revenue, customer outcomes, and team development across Europe, Middle East, and Africa.

What they're looking for

Experience leading professional services or delivery organizations at regional or multi-country scale
Proven track record managing services revenue, utilization, margins, and financial forecasting
Demonstrated capability building and developing management teams
Background in scientific software, platform implementations, or life sciences solutions preferred
Strong customer relationship and stakeholder management skills
Experience with offshore delivery models and resource management

What you'll be doing

Lead and develop EMEA services management team including Application Scientist Managers and offshore resources
Own regional services revenue, bookings, utilization, margins, and commercial performance metrics
Drive delivery excellence and quality across scientific platform implementations
Manage customer governance and ensure successful customer outcomes
Build organizational capability to support both established and next-generation Luma solutions

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Date posted2 days ago

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