Director, Customer Solutions
Thermo Fisher Scientific · Hsinchu City, Taiwan
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Role summary
Thermo Fisher Scientific seeks a Director of Customer Solutions to lead semiconductor customer engagement and solution development in Taiwan. The role involves managing a team, building customer relationships, driving adoption of analytical technologies, and executing strategic programs to accelerate revenue growth in the semiconductor market.
What they're looking for
- Deep semiconductor industry knowledge and experience
- Leadership experience managing technical teams and program managers
- Demonstrated expertise in customer engagement and solution development
- Knowledge of analytical technologies: TEM, SEM, FIB, metrology, and failure analysis
- Strong cross-functional collaboration and program execution capabilities
- Commercial acumen and understanding of semiconductor technology roadmaps
What you'll be doing
- Lead customer solutions organization for semiconductor customers, managing engagement and revenue contributions
- Manage team of approximately four Program Managers and Application Engineers with clear accountability
- Develop and execute customer solution strategies aligned with semiconductor technology priorities
- Drive adoption of Thermo Fisher Scientific technologies across customer R&D, manufacturing, and operations
- Build strategic relationships with key customer stakeholders and translate requirements into solutions
Privacy & handoff
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