Customer Support Specialist - Pittsburgh, PA

Abbott · Pittsburgh, PA

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Field & Technical ServiceFull-timeCompany career page

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Role summary

Abbott seeks a Field Service Engineer II to install, maintain, and troubleshoot diagnostic instruments in a remote, territory-based role. The position supports customers across assigned regions, ensuring equipment compliance and optimal performance while managing service schedules and building client relationships.

What they're looking for

Bachelor's degree or equivalent relevant work experience
2-5 years of engineering or laboratory technology experience
Valid driver's license and ability to travel 25% within territory
Troubleshooting and problem-solving expertise with laboratory instrumentation
Proficiency with computer applications and remote diagnostic tools
Strong independent and team collaboration capabilities

What you'll be doing

Install, maintain, and repair diagnostic instruments to quality and compliance standards
Diagnose and resolve technical issues, documenting solutions and closing service calls timely
Manage assigned territory by prioritizing service visits and maintaining inventory
Ensure regulatory, safety, and documentation compliance during all service activities
Meet business metrics for service sales, cost management, and key performance indicators

Compensation$26.50–$53.00/hour

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Date posted1 day ago

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