Customer Support Specialist - Oxford based

Haemonetics · Remote

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Field & Technical ServiceRemoteFull-timeCompany career page

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Role summary

Haemonetics seeks a Customer Onsite Support Specialist to maintain BloodTrack system functionality at an Oxford healthcare facility. The role combines technical troubleshooting, preventative maintenance, and clinical staff training to ensure optimal system performance and patient safety.

What they're looking for

Background as Biomedical Scientist, Pathology IT specialist, laboratory professional, or Transfusion Practitioner
Minimum 5 years experience in nursing or clinical environment with clinical software applications
Previous experience delivering training, coaching, or competency assessments in healthcare
Strong written and verbal communication skills with ability to adapt to clinical and technical audiences
Full driving license
Excellent organisational skills and ability to manage multiple priorities simultaneously
Sound judgment and proactive approach to resolving issues in patient-safety-critical environment

What you'll be doing

Diagnose, record, and resolve hardware and software issues with BloodTrack system to maintain optimal functionality
Monitor helpdesk support line and respond to requests via telephone, remote access, or onsite visits
Conduct preventative maintenance on PDAs, printers, blood fridges and other devices; maintain accurate records
Deliver BloodTrack training and competency assessments to clinical staff including nurses, doctors, and porters
Prepare and deliver monthly KPI reports and develop troubleshooting guides and training materials

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Date posted6 days ago

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