Customer Support Specialist II | Tues - Sat 1:30PM - 10:00PM
Abbott · Remote
OtherRemoteFull-timeCompany career page
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Role summary
Abbott seeks a Customer Support Specialist II to handle inbound and outbound customer communications for healthcare providers and internal teams in a remote, contact center role. The position involves resolving service issues, managing inquiries across multiple channels, and supporting sales initiatives within the cancer diagnostics division.
What they're looking for
- High school diploma or GED
- 3+ years customer service experience
- 3+ years sales or customer service environment experience
- Strong verbal, written, and problem-solving skills with interpersonal effectiveness
- Ability to work independently, maintain schedule adherence, and multitask with computer and phone
- 18 years or older; authorized to work in United States without sponsorship
- Preferred: inbound/outbound contact center experience in healthcare industry
What you'll be doing
- Manage inbound and outbound customer contacts via phone, voicemail, and email from providers and internal teams
- Investigate and resolve customer questions, service issues, and complaints with appropriate escalation
- Maintain knowledge of sales policies, organizational structure, and sales initiatives; document process improvements
- Deliver professional service while meeting attendance, training, and Quality Management System compliance standards
Compensation$17.00–$34.00/hour
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.