Customer Support Specialist II | Sun - Thurs 1:30PM - 10:00PM
Abbott · Remote
OtherRemoteFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Abbott seeks a Customer Support Specialist II to handle inbound and outbound customer contacts from healthcare providers and internal teams. The role involves resolving service issues, maintaining knowledge of sales policies, and supporting process improvements within a remote customer care center.
What they're looking for
- High school diploma or GED
- Three or more years of customer service experience
- Three or more years in sales or customer service focused on customer experience
- Strong verbal and written communication and problem-solving skills
- Ability to work independently and maintain schedule adherence
- Computer and telephone multitasking capability
- Authorization to work in the United States without sponsorship
What you'll be doing
- Manage inbound and outbound customer contacts via phone, email, and voicemail
- Investigate and resolve customer questions, service issues, and complaints
- Maintain current knowledge of sales policies, organizational structure, and sales initiatives
- Document procedures and identify opportunities for process improvement
- Meet attendance and schedule expectations while complying with quality standards
Compensation$17.00 – $34.00/hour
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.