Customer Support Specialist II | Sun - Thurs 1:30PM - 10:00PM
Abbott · Remote
OtherRemoteFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Abbott seeks a Customer Support Specialist II to manage inbound and outbound customer communications for healthcare providers and internal teams. The role involves resolving inquiries, investigating service issues, and supporting sales initiatives in a remote, contact center environment.
What they're looking for
- High school diploma or GED
- 3+ years customer service experience
- 3+ years sales or customer service experience with focus on customer excellence
- Strong verbal, written, and problem-solving skills with interpersonal effectiveness
- Ability to work independently, maintain schedule adherence, and multitask with computer and phone
- Must be 18+ years old and authorized to work in the United States
- Preferred: Healthcare industry contact center or healthcare provider support experience
What you'll be doing
- Manage inbound and outbound customer contacts via phone, voicemail, and email
- Investigate and resolve customer questions, service issues, and complaints with appropriate escalation
- Maintain knowledge of sales policies, organizational structure, and sales initiatives
- Document procedures and process improvement opportunities
- Meet attendance, schedule, training, and quality management system compliance requirements
Compensation$17.00–$34.00/hour
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.