Customer Support Specialist II | Mon – Fri 11:30AM – 8:00PM
Abbott · Remote
OtherRemoteFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Abbott seeks a Customer Support Specialist II to manage inbound and outbound customer communications for healthcare providers and internal teams in a remote, contact center environment. The role involves resolving service issues, maintaining knowledge of sales policies, and supporting customer experience improvements while adhering to quality standards.
What they're looking for
- High school diploma or GED
- Three or more years of customer service experience
- Three or more years in sales or customer service environment
- Strong verbal, written, and interpersonal communication skills
- Ability to work independently and maintain schedule adherence
- Proficiency with computer and telephone systems simultaneously
- Authorization to work in the United States without sponsorship
What you'll be doing
- Manage inbound and outbound customer contacts via phone, email, and voicemail
- Investigate and resolve customer questions, service issues, and complaints
- Maintain current knowledge of sales policies, organizational structure, and initiatives
- Document procedures and identify opportunities for process improvement
- Meet attendance and schedule requirements while complying with quality standards
Compensation$17.00 – $34.00/hour
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.