Customer Support Specialist II | Mon – Fri 11:30AM – 8:00PM
Abbott · Remote
OtherRemoteFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Abbott seeks a Customer Support Specialist II to handle inbound and outbound contacts from healthcare providers and internal teams in a remote customer care center. The role involves resolving service issues, maintaining knowledge of sales policies, and supporting process improvements while meeting quality standards.
What they're looking for
- High school diploma or GED
- Three or more years of customer service experience
- Three or more years in sales or customer service environment
- Strong verbal, written, and problem-solving communication skills
- Ability to multitask with computer and telephone simultaneously
- Authorization to work in United States without sponsorship
- Healthcare contact center experience preferred
What you'll be doing
- Manage inbound and outbound customer contacts via phone, email, and voicemail
- Investigate and resolve customer questions, service issues, and complaints
- Maintain current knowledge of sales policies and organizational structure
- Document procedures and identify improvement opportunities
- Meet attendance, schedule, and quality management system compliance requirements
Compensation$17.00–$34.00/hour
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.