Customer Support Specialist II | Mon – Fri 11:30AM – 8:00PM
Abbott · Remote
OtherRemoteFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Abbott seeks a Customer Support Specialist II to handle inbound and outbound customer contacts for healthcare providers and internal teams in a remote, customer care center environment. The role involves resolving service issues, maintaining knowledge of sales policies, and supporting process improvements.
What they're looking for
- High school diploma or GED
- Three or more years of customer service experience
- Three or more years in sales or customer service environment
- Strong verbal, written communication, and problem-solving skills
- Ability to work independently and maintain schedule adherence
- Must be 18 years or older and authorized to work in the United States
- Experience with inbound/outbound contact center in healthcare (preferred)
What you'll be doing
- Manage inbound and outbound customer contacts via phone, voicemail, and email
- Investigate and resolve customer questions, service issues, and complaints
- Maintain current knowledge of sales policies, organizational structure, and territory assignments
- Document procedures and identify opportunities for process improvement
- Meet attendance, schedule expectations, and quality management system compliance requirements
Compensation$17.00–$34.00/hour
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.