Customer Support Specialist II | Mon-Fri 11:30AM - 8:00PM
Abbott · Remote
OtherRemoteFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Abbott seeks a Customer Support Specialist II to manage inbound and outbound communications from healthcare providers and internal teams. The role involves resolving customer inquiries, investigating service issues, and supporting sales initiatives while maintaining knowledge of company policies and procedures.
What they're looking for
- High school diploma or GED
- Three or more years of customer service experience
- Three or more years in sales or customer service focused on exceptional customer experience
- Strong verbal and written communication, problem-solving, and interpersonal skills
- Ability to work independently, maintain schedule adherence, and multitask with computer and telephone
- 18 years of age or older
- Authorization to work in the United States without sponsorship
What you'll be doing
- Manage inbound and outbound customer contacts via phone, email, and voicemail
- Investigate and resolve customer questions, service issues, and complaints with appropriate escalation
- Maintain current knowledge of sales policies, territory assignments, and organizational structure
- Meet attendance and schedule expectations while completing required training and assessments
Compensation$17.00 – $34.00/hour
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.