Customer Success Manager

ResMed · Peachtree Corners, GA +6 more

RoleLantern checked

CommercialFull-timeCompany career page

The apply link worked recently (not employer-confirmed).

Role summary

ResMed seeks a Customer Success Manager to guide healthcare providers in optimizing their use of Brightree's business management solutions. The role involves building strategic partnerships with customer leaders, monitoring performance metrics, and driving product adoption and operational improvements across multiple accounts.

What they're looking for

Experience in HME and/or home infusion operations management
Track record of business process improvement and operational efficiency initiatives
Hands-on experience with Brightree Business Management Solution
Strong consultative, presentation, and communication skills with customer leaders
Software implementation, workflow analysis, and process optimization experience
Understanding of medical insurance billing and reimbursement processes
Bachelor's degree in Business, Finance, IT, or related field; equivalent experience acceptable

What you'll be doing

Partner with executive stakeholders to align business goals and define success strategies
Monitor customer performance and risk indicators to proactively address challenges
Manage multiple customer relationships and lead quarterly business reviews with strategic insights
Identify and support opportunities for expanded product adoption and workflow optimization
Conduct customer working sessions to gather requirements and recommend efficiency improvements

Privacy & handoff

This role links to ResMed's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.

What RoleLantern checked

This role is listed from an approved source. RoleLantern checks that the application link is live and how recently the role appeared — the employer has not confirmed it directly on RoleLantern.

RoleLantern checked active

RoleLantern checkedNeeds clarity

Date posted1 day ago

Last source checkToday

Salary listedNeeds clarity

Location clearClear

Something look off? Let us know and we may ask the employer to verify it.

See how you match this role

Upload your CV to see which of this role's requirements your background supports, where there may be gaps, and what needs clarification. Private by default — we never sell your CV.

See my match