Customer Success Manager- icometrix (icobrain)

GE HealthCare · Chicago, IL

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Role summary

GE HealthCare seeks a Customer Success Manager to oversee post-sale relationships with icobrain (AI-powered brain MRI software) customers. The role combines account management, clinical adoption strategy, quality control oversight, and cross-functional coordination to drive renewals and utilization growth across an assigned portfolio.

What they're looking for

5+ years in customer success, clinical applications, or account management in medical imaging, device, or healthcare IT
Demonstrated ownership of renewal outcomes and measurable utilization growth across customer portfolios
Ability to build trusted relationships with clinical and technical stakeholders in healthcare settings
Strong process discipline with expertise in designing repeatable customer management workflows
Excellent written and verbal communication skills, including executive and physician presentations
Effective collaboration across matrixed organizations
Bachelor's degree or equivalent practical experience; 10% travel capability

What you'll be doing

Manage assigned portfolio of icobrain customer accounts as primary post-sale relationship owner across clinical and technical stakeholders
Build and execute account-level success plans with utilization targets, adoption milestones, and renewal timelines
Monitor utilization data, identify at-risk accounts, and drive corrective actions to achieve year-over-year renewals
Execute manual quality control on new implementations and existing customer workflows to ensure protocol and data flow compliance
Coordinate across internal teams and develop repeatable processes for account visibility, escalation, and cross-functional alignment

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