Customer Success Manager

Benchling · Boston, MA

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Role summary

Benchling seeks a Customer Success Manager in Boston to support life-science customers in maximizing value from the AI-powered R&D platform. The role involves analyzing customer data, building platform expertise, partnering across teams, and designing adoption programs to drive customer outcomes and retention.

What they're looking for

Bachelor's or Master's degree in Biology, Molecular Biology, Genetics, Biotechnology, or Bioengineering
Experience in life sciences or biotech industry
Strong understanding of scientific workflows and R&D processes
Ability to analyze customer usage data and identify adoption opportunities
Experience collaborating across cross-functional teams
Familiarity with AI tools and platforms

What you'll be doing

Analyze customer usage data to identify adoption patterns, risks, and value realization opportunities
Advise customers on Benchling platform capabilities, AI features, and best practices for their scientific goals
Design and execute adoption campaigns to boost platform engagement and customer retention
Deliver Executive Business Reviews demonstrating value realization and deployment health
Partner with Sales, Product, and Professional Services to develop customer strategies and overcome challenges

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