Customer Service Supervisor
Johnson & Johnson · Istanbul, Turkey
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Johnson & Johnson Innovative Medicine seeks a Customer Service Supervisor in Istanbul to oversee order management and customer service operations across multiple departments. The role involves managing the full order lifecycle, ensuring compliance, and leading operational improvements while supporting cross-functional teams.
What they're looking for
- Bachelor's degree in science, engineering, or technical subjects
- Fluent in English and Turkish with excellent communication skills
- Minimum 5 years of business experience and 3 years in customer service
- Project leadership and process improvement experience required
- SAP knowledge and analytical skills to diagnose root causes
- I2C systems knowledge highly preferred
What you'll be doing
- Manage end-to-end order lifecycle including processing, inquiries, and complaint resolution
- Collaborate with Sales Operations, Quality, Finance, and external partners on order management
- Supervise daily customer service team operations and enforce company policies
- Ensure Quality and SOX compliance through audits, controls, and reporting
- Monitor key performance indicators and lead continuous improvement initiatives
Privacy & handoff
This role links to Johnson & Johnson's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.