Customer Service Supervisor
Danaher · Deer Park, IL
CommercialFull-time$92k–$98kCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Leica Biosystems seeks a Customer Service Supervisor to lead a global care team supporting EMEA and RCIS regions. The role oversees order management, export documentation compliance, and cross-functional coordination to deliver exceptional customer experience in the diagnostics industry.
What they're looking for
- High school diploma/GED plus 8+ years customer service experience including 4+ years supervisory leadership
- Associate or Bachelor's degree with 4+ years customer service and 2+ years supervisory experience
- Strong knowledge of export documentation, customs requirements, and international trade processes
- Proficiency with SAP, SAP S/4HANA, Salesforce CRM or similar ERP systems
- Experience supporting global customers and international export operations
- Medical devices, diagnostics, healthcare or life sciences industry background preferred
- Familiarity with Danaher Business System tools and continuous improvement methodologies a plus
What you'll be doing
- Lead, coach, and develop a global customer care team
- Oversee customer orders, inquiries, complaints, returns, and service requests
- Coordinate export documentation including invoices, certificates, and customs requirements
- Monitor KPIs including order accuracy, response times, customer satisfaction, and SLA performance
- Partner with trade compliance, logistics, and manufacturing to resolve documentation issues
Privacy & handoff
This role links to Danaher's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.