Customer Service Spec
Medtronic · Tokyo, Japan
CommercialFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Medtronic seeks a Customer Service Specialist for its Service & Repair division in Tokyo to manage external communications for surgical equipment repair, maintenance, and loaner services. The role coordinates with international manufacturers, handles service requests, and drives process improvements to enhance customer satisfaction.
What they're looking for
- Sales or sales administration experience
- Strong interpersonal and communication skills in Japanese and English
- Customer-focused mindset with team collaboration ability
- Problem-solving and analytical capabilities
- Proficiency in Microsoft Office (Excel, Access, Word, PowerPoint)
- Bachelor's degree or equivalent qualification
- English fluency for email and video conference communication
What you'll be doing
- Serve as external contact for repair, inspection, maintenance, and loaner equipment services
- Follow up with overseas manufacturers and handle related inquiries and coordination
- Manage international repair parts procurement and backorder tracking
- Respond to sales and distributor repair requests via phone and email
- Identify and implement process improvements to increase efficiency and customer satisfaction
Privacy & handoff
This role links to Medtronic's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.