Customer Service Representative
Stryker · Melbourne, Australia
CommercialFull-timeCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Stryker seeks a Senior Customer Care Representative in Melbourne to provide expert support to healthcare customers and resolve complex inquiries. The role offers hybrid or onsite flexibility and involves building relationships with customers while contributing to a collaborative, patient-focused organization.
What they're looking for
- Minimum 2 years customer service or customer-facing experience
- Experience managing customer enquiries, service requests, or case management
- Demonstrated ability to build relationships and deliver exceptional customer experiences
- Strong problem-solving skills and ability to manage competing priorities
- Full working rights in Australia
- Genuine interest in healthcare and medical technology
What you'll be doing
- Manage customer enquiries and provide timely, professional support
- Assist with complex requests, escalations, and issue resolution
- Identify opportunities to improve processes and customer outcomes
- Build strong relationships with customers and internal stakeholders
- Take ownership of enquiries and drive issues to resolution
Privacy & handoff
This role links to Stryker's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.