Customer Service Representative - Netherlands

Globus Medical · Brunssum, Netherlands

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CommercialFull-timeCompany career page

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Role summary

Globus Medical seeks a Customer Service Representative to serve as primary contact for customers, field sales, and distributors in the Netherlands. The role involves processing orders, managing medical device logistics, and resolving customer issues while maintaining compliance with FDA and ISO standards.

What they're looking for

Fluent English communication skills
Experience with SAP modules or similar software and MS Office
Independent work style with strong customer service orientation
Problem-solving abilities for logistics and operational challenges
Local residence in the Brunssum region

What you'll be doing

Receive and process customer orders via phone, fax, and email within 24 hours
Schedule medical device loaners and coordinate surgery coverage logistics
Track shipments, resolve delays, and address order status and shipping issues
Handle customer complaints and escalate regulatory concerns to appropriate departments
Process proposals, quotes, and pricing requests following company guidelines

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Date posted5 days ago

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