Customer Service Representative
Merck · Irving, TX
CommercialFull-time$53k–$83kCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Merck seeks a Customer Service Representative Associate II to manage order processing, customer inquiries, and operational support in a hybrid environment. The role involves cross-functional coordination with internal teams and external partners to maintain service quality and drive process improvements in animal health commercial operations.
What they're looking for
- High school diploma or equivalent
- Three or more years of customer service experience
- One year of SAP experience with online order management platforms
- Advanced proficiency in Microsoft Office, Outlook, Excel, Teams, Word, and SharePoint
- Excellent written and verbal communication skills
- Strong attention to detail with proactive problem-solving abilities
- Commercial or distribution environment experience preferred
What you'll be doing
- Serve as primary contact for designated accounts, processing orders and resolving customer issues
- Manage order entry and processing in SAP and Magento platforms; provide vendor troubleshooting support
- Develop training materials and work instructions for customer service systems and procedures
- Coordinate with Master Data, Pricing, Supply Chain, and Finance teams on pricing and technical updates
- Analyze sales and operational reports to identify trends and provide insights to management
Privacy & handoff
This role links to Merck's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.