Customer Service Representative - Medical Devices (on-site) - Polish & English speaker
Abbott · Warsaw, Poland
The apply link worked recently (not employer-confirmed).
Role summary
Abbott's Medical Devices Division seeks a Customer Service Representative for its Warsaw office to handle order processing, billing inquiries, and customer complaints. The role combines front-office and back-office responsibilities, requiring fluency in Polish and English, SAP knowledge preferred, and previous customer service experience valued. This on-site position involves managing daily customer interactions, coordinating logistics, and maintaining accurate invoicing and master data.
What they're looking for
- Secondary school or university degree
- Fluent Polish and English, written and spoken
- SAP knowledge strongly preferred
- Microsoft Office proficiency
- Prior customer service or related experience preferred
- Team player with strong communication and organizational skills
- Ability to work on-site daily in Warsaw office
What you'll be doing
- Receive and process customer orders via telephone, email, fax, and post
- Handle customer complaints, investigations, and credit note issuance within procedural deadlines
- Perform invoicing and electronic invoice processing with accuracy and timeliness
- Maintain master data for customers, materials, and pricing
- Coordinate with approved couriers for delivery schedules and emergency follow-up
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.