Customer Service Representative II
Thermo Fisher Scientific · Grand Island, NY
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Customer Service Representative II at Thermo Fisher Scientific provides support throughout the service lifecycle, handling inquiries, processing orders, and managing customer relationships. The role requires on-site presence in Grand Island, New York, with opportunities to work across ERP and CRM systems in a collaborative environment.
What they're looking for
- High school diploma or GED
- Minimum 1 year customer service experience, preferably in shared service center or multinational setting
- Strong English written and verbal communication skills
- Proficient in Microsoft Office applications
- Excellent attention to detail and data entry accuracy
- Experience with CRM systems and customer service software preferred
- ERP system experience (Oracle/SAP) beneficial but not required
What you'll be doing
- Handle customer inquiries and serve as point of contact for internal and external customers
- Process orders, manage quotations, and track shipments using ERP and CRM systems
- Resolve customer issues and ensure satisfaction through proactive communication
- Maintain accurate customer data and documentation
- Contribute to continuous process improvement initiatives
Privacy & handoff
This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.