Customer Service Representative II

Cencora · Carrollton, TX

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CommercialFull timeCompany career page

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Role summary

Customer Service Representative II supports Cencora's third-party logistics operations by handling customer inquiries, processing orders, and resolving service issues. The role involves coordinating with warehouse and field sales teams to ensure smooth order fulfillment and customer satisfaction in a pharmaceutical distribution environment.

What they're looking for

High school diploma or GED equivalent
2+ years customer service, order management, or sales support experience
Strong oral and written communication abilities
Proficiency with Microsoft Word, Excel, and inventory management systems
Customer issue resolution and decision-making skills
Knowledge of pharmaceutical distribution operations preferred
HDI-CSR or CCSS certification preferred

What you'll be doing

Process phone, fax, email, and verbal orders from customers
Address customer problems including missed shipments, pricing, and backorders with prompt resolution
Coordinate special orders and quotations with field sales associates and manufacturers
Perform data entry for orders, pricing inquiries, and inventory research
Communicate between customers, warehouse, and sales teams to facilitate smooth operations

Compensation$19/hr

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Date posted1 day ago

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