Customer Service Representative

Cencora · Heredia, Costa Rica

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CommercialFull timeCompany career page

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Role summary

Cencora seeks a Customer Service Representative in Heredia, Costa Rica to handle customer inquiries, process orders, and resolve service issues. The role involves coordinating with sales and warehouse teams to ensure effective order fulfillment and customer satisfaction.

What they're looking for

High school diploma, GED, or equivalent experience
Minimum 2 years customer service, order management, or related experience
Strong problem-solving and customer complaint resolution skills
Proficiency in data entry and Microsoft Office
Excellent verbal and written communication abilities
Knowledge of order processing and backorder management

What you'll be doing

Update customers on programs, promotional activities, products, and account inquiries
Resolve customer issues including missed shipments, price adjustments, and backorders
Process customer orders from phone, fax, email, and verbal requests
Coordinate with field sales, warehouse, and distribution center teams on orders and shipments
Manage backorders by offering substitutions and obtaining manufacturer updates

Privacy & handoff

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What RoleLantern checked

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RoleLantern checkedNeeds clarity

Date posted5 days ago

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