Customer Service Representative - Bilingual - French
Cencora · Ontario, Canada
CommercialRemoteFull timeCompany career page
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Role summary
Cencora seeks a bilingual customer service representative to support pharmaceutical commercialization services in Canada. The role involves processing orders, managing client inquiries, and coordinating with internal departments in a remote setting based in Ontario.
What they're looking for
- Fluent in English and French (mandatory)
- Post-secondary education or equivalent in related field
- 0-2 years customer service experience
- Proficiency with Microsoft Office suite and order entry systems
- Strong attention to detail and organizational skills
- Ability to multitask in fast-paced environment
What you'll be doing
- Handle incoming calls and process pharmacy and client orders via phone, email, and fax
- Generate pick tickets through ERP system and coordinate carrier selection for timely delivery
- Maintain accurate backorder information and manage customer account setup and files
- Coordinate with internal departments regarding shipments, returns, credits, and account issues
- Provide courteous customer service and escalate complex issues appropriately
Compensation$39,936 - $67,496 CAD
Privacy & handoff
This role links to Cencora's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.