Customer Service Rep II
Medtronic · Meerbusch, Germany +2 more
CommercialFull-timeCompany career page
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Role summary
Medtronic seeks a customer service representative to support its expanding service and repair organization across Germany, Netherlands, and Poland. The role involves managing customer inquiries, coordinating repairs, and collaborating across teams to ensure efficient device servicing and positive customer experiences.
What they're looking for
- Completed secondary education plus minimum two years customer service or operations experience
- Fluent German and English (written and spoken)
- Ability to manage multiple priorities with attention to detail
- Proficiency with Microsoft Office (Outlook, Excel, Word)
- Experience working within defined processes in operational environments
What you'll be doing
- Serve as primary contact for customers throughout service and repair processes
- Process service requests, quotations, orders, and follow-up activities
- Collaborate with technicians, repair centers, and internal stakeholders to resolve issues
- Handle customer escalations and complaints with timely resolution and tracking
- Support quality and compliance requirements in regulated medical device environment
CompensationGermany: €38,800–€58,200 | Netherlands: €35,680–€53,520 | Poland: Not specified
Privacy & handoff
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