Customer Service Manager
Thermo Fisher Scientific · Mexico City, Mexico
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Thermo Fisher Scientific seeks a Customer Service Manager in Mexico City to lead teams in order management and customer support while driving operational excellence. The role requires collaboration across Sales, Supply Chain, Finance, and Operations to enhance service delivery and customer satisfaction in a standard office setting.
What they're looking for
- Advanced degree plus 6 years customer service leadership experience, or Bachelor's degree plus 8 years experience
- Proven people management of teams with 10+ employees
- Strong knowledge of order management processes and ERP systems (SAP, Oracle, JDE)
- Project management, Six Sigma, or process improvement certifications preferred
- Data-driven decision-making with ability to develop KPIs and service level agreements
- Fluency in English; additional languages beneficial
- Ability to travel 5-10% regionally
What you'll be doing
- Manage and develop customer service teams to ensure effective order management and support
- Collaborate with cross-functional teams to optimize service delivery and enhance customer satisfaction
- Drive operational excellence and process improvement initiatives in customer service operations
- Build and maintain stakeholder relationships across internal and external partners
- Guide complex, cross-functional initiatives and handle escalations effectively
Privacy & handoff
This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.