Customer Service Director Americas
Medtronic · Bogota, Colombia
CommercialFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Medtronic seeks a Customer Service Director for the Americas region to lead multiple teams managing customer support, order processing, and inventory operations. The role requires significant management experience and accountability for departmental strategy, financial performance, and employee development.
What they're looking for
- Baccalaureate degree or equivalent plus 10+ years relevant experience with 7+ years management
- Advanced degree with 8+ years relevant experience and 7+ years in management roles
- Broad leadership and functional expertise in customer service or operations
- Demonstrated ability to manage multiple teams and direct reports
- Strategic thinking and P&L accountability experience
What you'll be doing
- Lead and manage department teams overseeing customer support and order fulfillment operations
- Develop departmental strategy aligned with company objectives and manage financial performance
- Direct talent development, performance management, and hiring decisions for direct reports
- Oversee customer service functions including order processing, inventory management, and quality assurance
- Drive process improvements and innovation across the business area
Privacy & handoff
This role links to Medtronic's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.