Customer Service Advisor
Bio-Techne · Dusseldorf, DE
CommercialFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Bio-Techne seeks a Customer Service Advisor for its EMEA team to handle inquiries, process orders, and provide post-sales support across multiple channels. This Düsseldorf-based role suits early-career professionals eager to develop expertise in a life-sciences organization.
What they're looking for
- Bachelor's degree in Hospitality, Business, Marketing, Life Sciences, or technology field
- Fluent in written and spoken English and German
- Strong IT skills with ERP/CRM platform experience; Microsoft D365 or Salesforce preferred
- Customer-focused mindset with organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Professional, adaptable demeanor and ability to remain calm under pressure
What you'll be doing
- Serve as first point of contact for sales inquiries via phone, email, and live chat
- Process sales orders accurately across multiple channels and manage quotations and proformas
- Coordinate with Sales, Accounts, Technical Service, and Marketing teams for seamless service
- Monitor backorders, respond to order queries, manage complaints, and maintain customer documentation
- Support after-sales follow-up and continuous improvement initiatives
Compensation€25,000–€40,120
Privacy & handoff
This role links to Bio-Techne's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.