Customer Experience, Program Manager | West Region
iRhythm Technologies · Remote +4 more
CommercialRemoteFull-time$115k–$149kCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
iRhythm seeks a Program Manager for Customer Experience to design and execute solutions that improve efficiency and outcomes at large health systems. The role involves managing multiple concurrent customer engagements, driving adoption of the Zio Service, and collaborating across sales and clinical teams to optimize cardiac monitoring programs.
What they're looking for
- Bachelor's degree required; Master's degree preferred
- Minimum 6 years related experience with Bachelor's, or 4 years with Master's degree
- Experience in device/clinical sales with large health systems or healthcare process improvement
- Strong communication, presentation, and data analysis skills
- Proficiency with Salesforce, Microsoft Office, and Visio
- Understanding of healthcare landscape and cardiology experience preferred
- Ability to travel up to 50%
What you'll be doing
- Manage approximately 6 concurrent customer opportunities and design customer journeys to drive Zio Service adoption
- Create and lead end-to-end customer experience strategy informed by insights, analytics, and best practices
- Partner with health system stakeholders to align on cardiac program goals and recommend optimization solutions
- Collaborate with cross-functional teams including sales leadership, EHR integration managers, and clinical operations
- Analyze performance metrics demonstrating physician adoption and contributing to business goals
Privacy & handoff
This role links to iRhythm Technologies's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.