Customer Care Leader
Danaher · Remote +1 more
OtherRemoteFull-timeCompany career page
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Role summary
Beckman Coulter Life Sciences seeks a Customer Care Leader to manage customer service and sales support teams. The role involves setting team objectives, monitoring performance metrics, and collaborating across operations and commercial functions to ensure service excellence. Based remotely in India with occasional travel.
What they're looking for
- Bachelor's degree
- 5+ years customer service experience with team leadership
- Proven track record managing sales support or customer service teams
- Oracle and Salesforce knowledge
- Strong Microsoft Office and typing proficiency
- Data-driven, process-oriented management approach
- Familiarity with Beckman LS products and quote/order systems preferred
What you'll be doing
- Lead and manage Customer Care Sales and Service CSR teams with clear objectives
- Monitor KPIs and implement process changes to meet accuracy, timeliness, and satisfaction targets
- Align customer service operations with global standards and provide multi-channel coverage
- Collaborate with Operations, Commercial, and Finance stakeholders on compliance and service requirements
- Handle escalated issues, complaints, and personnel matters while developing team capabilities
Privacy & handoff
This role links to Danaher's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.