Customer Care & Order Operations Vietnam Lead
Medtronic · Ho Chi Minh City, Vietnam
Supply Chain & LogisticsFull-timeCompany career page
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Role summary
This role leads customer care and order operations strategy for Medtronic's Vietnam business, overseeing order management, inventory, and order-to-cash processes. The position manages cross-functional coordination across supply chain, commercial teams, and regional centers to deliver customer service excellence while meeting targets for service, cost, quality, and revenue.
What they're looking for
- MBA in Operations Management preferred
- Bachelor's degree in business, economics, or engineering
- 7+ years supply chain and customer service experience
- 3+ years leading and managing teams
- Strong relationship building and customer satisfaction focus
- Ability to influence strategy across matrixed organizations
- Talent attraction, retention, and development capability
What you'll be doing
- Lead strategic direction and operational management for Vietnam Customer Care & Order Operations
- Orchestrate end-to-end order fulfillment process across demand planning, supply, and delivery functions
- Deploy operational standards, systems, and processes within Vietnam team
- Partner with commercial organizations to enable revenue targets and customer experience
- Ensure quality compliance, financial targets achievement, and talent retention
Privacy & handoff
This role links to Medtronic's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.