Customer Assistance Spec (Hybrid & Night Shift)

Thermo Fisher Scientific · Taguig City, Philippines

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Role summary

Thermo Fisher Scientific seeks a Customer Assistance Specialist to support clinical research operations by providing customer service to consumers, healthcare professionals, and internal staff. The role involves documenting interactions, identifying adverse events and product complaints, processing medical information requests, and performing administrative tasks in a hybrid, night-shift office environment.

What they're looking for

High school diploma or secondary school equivalent
At least 2 years relevant experience or equivalent education and training combination
Proficiency with computer software systems, both proprietary and commercial
Strong verbal and written communication skills with ability to understand complex information
Ability to multitask, maintain attention to detail, and work under pressure
Knowledge of clinical research policies, procedures, and regulatory requirements

What you'll be doing

Deliver customer service to consumers, healthcare professionals, and internal clients
Document all customer interactions according to company and client guidelines
Identify and report adverse events and product complaints from interactions
Process medical information requests via email, fax, and regular mail
Conduct line checks, system verifications, and generate operational reports

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Date posted6 days ago

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