CRM Operations Manager
Abbott · Ho Chi Minh City, Vietnam
The apply link worked recently (not employer-confirmed).
Role summary
Abbott seeks a CRM Operations Manager in Ho Chi Minh City to design and implement customer relationship management processes, manage technology solutions with IT and vendors, and oversee campaign execution. The role requires 5–8 years of CRM experience including platform management, omni-channel marketing, and customer strategy development, with demonstrated project and stakeholder management capabilities.
What they're looking for
- 5-8 years CRM experience including platform design and customer segmentation
- Strong project and stakeholder management background
- Experience developing customer acquisition, re-engagement, and retention strategies
- Confident communicator able to present to executives and leaders across levels
- Excellent problem-solving and analytical judgment skills
- Knowledge of current industry technologies and platform capabilities
- Ability to prioritize tasks and manage multiple deadlines in fast-paced environment
What you'll be doing
- Design and implement operational processes and target operating models for CRM
- Collaborate with IT and external vendors to source and implement technology solutions
- Audit and optimize campaign strategies, identifying performance improvement opportunities
- Support strategic campaign planning including metrics identification and project planning
- Manage daily campaign execution, resolve operational issues, and conduct performance reporting
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.