Coordinator, Complaint Handling
Becton Dickinson · Covington BMD
QualityFull-timeCompany career page
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Role summary
Becton Dickinson seeks a Coordinator for Complaint Handling to manage product complaint documentation and follow-up activities at its Covington, Georgia facility. The role involves receiving and processing complaint information, coordinating sample retrieval, and maintaining accurate records using specialized tracking software.
What they're looking for
- High school diploma or GED with 2 years relevant work experience
- OR Associate's degree with 1 year relevant work experience
- Proficiency with complaint tracking software such as TrackWise
- Strong attention to detail and documentation practices
- Ability to communicate with customers, physicians, and internal stakeholders
- Minimum 4 days per week on-site presence
What you'll be doing
- Document product complaint information accurately and consistently per company policies
- Receive and review complaint details from customers, physicians, and other stakeholders
- Follow up with relevant parties to obtain additional complaint information as needed
- Coordinate sample availability and support shipping activities for complaint sample retrieval
- Maintain complete and inspection-ready complaint records using tracking systems
Privacy & handoff
This role links to Becton Dickinson's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.