Contract IT Support Technician
Keros Therapeutics · MA Hybrid
IT & SoftwareCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Keros Therapeutics seeks a Contract IT Support Technician to provide Level 1 and Level 2 help desk support for employees in a hybrid Lexington, MA setting. The role handles routine technology issues, manages support tickets, and escalates complex problems while maintaining security and documentation standards.
What they're looking for
- Working knowledge of Windows, Microsoft 365, mobile devices, and conferencing technology
- Ability to troubleshoot independently and follow established procedures
- Experience gathering information, documenting issues, and escalating appropriately
- Familiarity with ticket, asset, and knowledge management systems
- Strong customer service, communication, and organizational skills
- Sound judgment handling user access and confidential information
- Experience in biotech, pharmaceuticals, life sciences, or regulated environments (preferred)
What you'll be doing
- Receive and respond to help desk requests via phone, chat, email, and ticketing system
- Provide Level 1 and Level 2 troubleshooting for hardware, software, connectivity, and collaboration tools
- Resolve common issues using documented procedures; escalate complex infrastructure and security concerns
- Configure and deploy endpoints, software, and mobile devices according to IT standards
- Complete onboarding, role change, and offboarding technology tasks for employees
Privacy & handoff
This role links to Keros Therapeutics's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.